Hospitality – Sales & CRM Solution
The Hospitality Sales & CRM solution is designed for hospitality businesses focussed on engaging with customers across corporate and retail segment to manage sales opportunities for corporate customers, groups and individual customers.
The solution provides sales executives complete visibility to hotel properties and functionality to manage sales from initial lead generation to nurturing opportunities till sales order and contract stages.
The Hospitality Sales & CRM solution is designed for hospitality businesses focussed on engaging with customers across corporate and retail segment to manage and enhance business opportunities for corporate customers, groups and individual customers.
The solution provides complete visibility and end-to-end management of the sales functions from campaign management to generate leads from various channels to nurturing leads from qualification to mature opportunities and managing the customer journey from assessing the opportunity, managing offers and quotes to negotiating and finalizing the contracts for corporate customers.
The solution enables sales executives with the ability to handle bookings for events, group bookings and to target individual customers with offers and loyalty plans for stays at the group’s properties for business and leisure travels.
The solution offers a 360 view of your customers and provides flexibility to be adapted to the requirements of a broad spectrum of hospitality groups offering stays at their various properties and serving customers across the corporate and retail segment.
The solution framework is built on the Salesforce Cloud CRM solution and offers you the flexibility to adapt the processes to your organization’s processes while maintaining a tightly coupled integration with your property management and loyalty systems to provide an integrated view of your customer engagements.